The customer has a legal right to cancel the order within 14 days without giving any reason. The right to cancel the order ends 14 days after the customer has received the goods. The right to cancel does not apply to goods which are personalized or manufactured specifically for an individual customer (for example embroidered products).
If the customer wishes to cancel the order, they have to inform customer service immediately, but not later than 14 days after receiving the goods.
Refund for the products will be paid to the customer when the returned order has been physically received to our warehouse. We will provide a refund attempting to use the same method used to make the payment. In some cases, the customer must inform Horze of their bank account details (IBAN / SWIFT) in order to get the refund. Possible shipping fees will be refunded to the customer only if the customer cancelled the order in full.
If the order is financed by a third party invoice, Horze is not responsible for any remainder fees or costs that may occur during the processing of the cancellation of the order.
If the customer does not pick up two or more orders, Horze will close the customer account. In such cases Horze reserves the right to keep the customer account closed until a re-opening fee (£20) has been paid.
